PREORDERS
Full payment is required for all pre-orders. No refunds will be issued for pre-ordered products.
RETURNS / REFUNDS
All purchases made through our website or affiliate platforms are final.
EXCHANGES
Exchanges are at the sole discretion of FORTIN and if an exchange is offered, it will only be for defective products. Email info@fortinamps.com for a RMA number and address for the return. Exchanges will be sent to the same address as the original order.
WARRANTY
FORTIN offers a limited/non-transferable warranty on products effective one year from the original purchase date. Fifteen-day (15) warranty on tubes. Ninety-day (90) warranty on speakers and transformers. Covers defects in the materials and/or workmanship of your product. RMA numbers are required for all returns. RMA numbers and shipping instructions can be acquired by emailing info@fortinamps.com with your request. All other repairs and support will be billed at a specified hourly rate with a minimum one-hour bench time plus all shipping costs. Rates vary by product type and model. If the returned product is not repairable and is still under warranty, we reserve the right to provide a refund or a replacement, which may or may not be a reconditioned product. If we issue a refund, it will be for the cost of the product only (shipping, processing fees (as set by the platform the purchase was made through), and customs fees are not included). All repairs and returns must be shipped pre-paid by the customer. Warranty repairs after service will be returned at FORTIN’s expense, excluding amplifiers. Non-warranty repairs will be shipped at the product owner's expense and invoiced with the repair costs. Repair charges must be paid within 60 days of completion, or it becomes property of Fortin Amplification. Shipping method of products for repair or warranty to FORTIN is solely at the owner of the products' discretion. FORTIN is not responsible for the loss or damage of these shipments and strongly advises insuring the package and using a method that provides tracking capabilities.
WHAT IS NOT COVERED
Damage caused by negligence, modification, improper use, incorrect mains voltages, malicious intent/use, or general wear and tear. Damage caused during the transportation of the product. Damage caused by repair or service carried out by persons/company not authorized by FORTIN. A Product with a serial number that has been defaced or removed. A Product that was not purchased from FORTIN or one of our authorized resellers. Unauthorized return shipping and customs fees. Return shipping for warranty service for addresses outside of North America. All products and repair shipments are FOB origin, freight collect.
